Privacy Policy

1. Introduction

Welcome to ODELA, a restaurant discovery and local business directory platform operated by Odela Technologies.

This Privacy Policy explains how we may collect, use, store, process, disclose, and protect information when you access or use the ODELA website, create an account, manage a business listing, submit a review, make a booking request, purchase a service, or otherwise interact with our platform.

By using ODELA, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you use ODELA, we may collect different categories of information.

Account Information

When you create or use an account, information may include:

  • Name
  • Email address
  • Phone number
  • Username
  • Account preferences
  • Profile information
  • Login and authentication information

Passwords should be stored using appropriate security protections and are not intended to be displayed in readable form.

Business Information

If you create, claim, or manage a business listing, we may collect information such as:

  • Business name
  • Owner or representative name
  • Business category
  • Address and location
  • Phone number
  • WhatsApp number
  • Email address
  • Website
  • Opening hours
  • Business description
  • Products, menu, or services
  • Facilities
  • Photos and media
  • Verification information
  • Other business-related information

Some business information is intended to be publicly displayed on ODELA.

User-Generated Content

We may process content you submit, including:

  • Reviews
  • Ratings
  • Photos
  • Comments or feedback
  • Business information
  • Support requests
  • Reports
  • Other content submitted through ODELA

Reservation Information

Where table-booking or reservation functionality is available, information may include:

  • Name
  • Contact information
  • Booking date
  • Booking time
  • Number of guests
  • Business selected
  • Other information required to process the request

Payment Information

If you purchase membership, advertising, featured listing, or another paid service, payment processing may be handled by third-party payment providers.

ODELA may receive transaction-related information such as:

  • Transaction reference
  • Payment status
  • Amount
  • Date
  • Purchased service
  • Billing-related information where applicable

ODELA does not need your UPI PIN, card PIN, or internet-banking password to process a normal payment.

Technical Information

When you use ODELA, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring pages
  • Pages visited
  • Date and time of access
  • Cookies
  • Usage information
  • Approximate location derived from technical information where applicable

3. How We Use Information

We may use information to:

  • Provide and operate ODELA
  • Create and manage accounts
  • Display business listings
  • Verify businesses and ownership claims
  • Process listing submissions
  • Enable reviews and ratings
  • Provide reservation functionality
  • Process membership and advertising services
  • Respond to support requests
  • Investigate complaints
  • Improve platform functionality
  • Maintain security
  • Prevent fraud and abuse
  • Enforce ODELA policies
  • Communicate important service information
  • Analyze platform performance
  • Comply with applicable legal obligations

4. Public Business Information

ODELA is a business-discovery platform.

Certain business information may therefore be publicly visible, including:

  • Business name
  • Category
  • Address
  • Location
  • Public business phone number
  • Public WhatsApp number
  • Website
  • Business hours
  • Photos
  • Products, menus, or services
  • Facilities
  • Reviews and ratings

Business owners should avoid submitting private personal information in fields intended for public display.

5. Reviews and Other Public Contributions

Reviews, ratings, photos, and other contributions submitted to public areas of ODELA may be visible to other users.

Do not include sensitive personal information in public reviews or other public content.

Even if an account is later deleted, some contributions may remain in anonymized or de-identified form where appropriate and permitted.

6. Cookies and Similar Technologies

ODELA may use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Improve functionality
  • Maintain security
  • Understand website usage
  • Measure performance
  • Support analytics
  • Support advertising where applicable

For additional information, please review our Cookie Policy.

7. Third-Party Services

ODELA may use third-party services to provide functionality such as:

  • Hosting
  • Analytics
  • Maps
  • Social login
  • Payment processing
  • Email delivery
  • Security
  • Advertising
  • Videos
  • Reservation functionality
  • Other technical services

These providers may process information according to their own privacy terms and applicable agreements.

8. Social Login

Where ODELA supports sign-in through services such as Facebook or other third-party authentication providers, we may receive information authorized through that service.

The information available depends on your settings and the permissions provided by the third-party service.

You should also review the privacy settings and policies of the relevant provider.

9. Maps and Location Services

Business pages may use mapping or location services provided by third parties.

When interacting with such features, technical or location-related information may be processed by the relevant provider according to its own privacy practices.

10. Payment Providers

Payments may be processed through independent payment service providers.

ODELA generally does not need to directly store complete card credentials or banking authentication information when payments are handled through such providers.

Never send your:

  • UPI PIN
  • Debit or credit card PIN
  • OTP
  • Internet banking password

to ODELA support.

11. How We May Share Information

We may share information where reasonably necessary with:

Service Providers

Trusted providers that help us operate services such as hosting, payments, email, analytics, security, or technical infrastructure.

Businesses

Where you submit a reservation, enquiry, or other business-directed request, relevant information may be provided to the selected business as necessary to process your request.

Legal Requirements

Information may be disclosed where reasonably required to comply with applicable law, legal process, regulatory requirements, or valid government requests.

Safety and Security

Information may be used or disclosed where reasonably necessary to investigate fraud, security incidents, abuse, threats, or violations of ODELA policies.

Business Transactions

If Odela Technologies undergoes a merger, acquisition, restructuring, sale, or transfer of relevant business assets, information may be transferred subject to appropriate legal requirements.

12. We Do Not Sell Passwords or Authentication Credentials

ODELA does not sell user passwords, OTPs, banking PINs, or similar authentication credentials.

Users should never share such information with anyone claiming to represent ODELA.

13. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration.

However, no website, internet transmission, or electronic storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and using strong passwords.

14. Data Retention

We may retain information for as long as reasonably necessary to:

  • Provide services
  • Maintain accounts
  • Process transactions
  • Resolve disputes
  • Prevent fraud
  • Maintain security
  • Enforce agreements
  • Comply with applicable legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and purpose for which it is processed.

15. Account and Data Deletion

Users may request deletion of their ODELA account and eligible personal information.

Please review our Data & Account Deletion page for the applicable process.

Certain information may be retained where required or permitted for legitimate legal, security, transaction, fraud-prevention, or dispute-resolution purposes.

16. Correction of Information

If your personal account information is inaccurate, you may be able to update it through your account or contact ODELA support.

Business information corrections may be handled through business-management, claim, verification, or support processes.

17. Marketing Communications

Where permitted, ODELA may send information regarding:

  • Platform updates
  • Business services
  • Membership plans
  • Promotions
  • Offers
  • Relevant ODELA services

Where required, users may be provided with options to unsubscribe from promotional communications.

Important transactional or account-related communications may still be sent when necessary.

18. Children’s Privacy

ODELA is not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is legally required.

If you believe a child has provided personal information to ODELA inappropriately, please contact us so that we can review the matter.

19. External Links

ODELA may contain links to third-party websites, business websites, social media platforms, payment providers, maps, or other external services.

ODELA is not responsible for the privacy practices of independently operated third-party websites.

Users should review the privacy policies of those services before providing personal information.

20. Business Owners

Business owners who receive customer information through reservations or other ODELA functionality are responsible for handling that information appropriately and in accordance with applicable requirements.

ODELA does not authorize businesses to misuse customer information for unrelated purposes.

21. Your Choices and Rights

Depending on applicable law and circumstances, you may have rights relating to your personal information, which may include requesting:

  • Access
  • Correction
  • Updating
  • Deletion
  • Withdrawal of certain consent
  • Information about processing
  • Other rights available under applicable law

Some rights may be subject to legal exceptions and verification requirements.

22. Fraud Prevention and Platform Safety

We may process relevant account, device, technical, listing, and activity information to identify and prevent:

  • Fraud
  • Spam
  • Fake accounts
  • Fake reviews
  • Unauthorized business claims
  • Security attacks
  • Policy violations
  • Other abusive activity

23. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or applicable requirements change.

The latest version will be published on this page.

Where appropriate, significant changes may also be communicated through ODELA.

24. Contact Us

For privacy questions, data requests, or concerns regarding this Privacy Policy, contact:

Odela Technologies

Website: odela.in
Email: support@odela.in

For account deletion requests, please use the process described on our Data & Account Deletion page.

For formal complaints or escalation, please refer to our Grievance Redressal page.