Grievance Redressal

Our Commitment

ODELA, operated by Odela Technologies, is committed to providing a reliable and responsible platform for users, restaurant owners, business partners, and other stakeholders.

If you have a complaint or grievance regarding ODELA, you can contact us using the process described below.

What Can You Report?

You may submit a grievance relating to matters such as:

  • Account-related issues
  • Business listing disputes
  • Incorrect business information
  • Unauthorized business claims
  • Reviews and ratings
  • User-generated content
  • Privacy concerns
  • Personal data requests
  • Copyright or intellectual property concerns
  • Misleading advertisements
  • Fraudulent or abusive activity
  • Policy violations
  • Platform functionality
  • Other ODELA-related concerns

Before Submitting a Grievance

For ordinary questions or technical assistance, please first visit our Support Center or Contact Us page.

A formal grievance is more appropriate when an issue requires additional review, escalation, or action by ODELA.

How to Submit a Grievance

Send your grievance to ODELA with sufficient information for us to understand and investigate the issue.

Please include:

  • Your full name
  • Email address
  • Phone number, where relevant
  • ODELA account information, where relevant
  • Business name, where relevant
  • Business listing URL, where relevant
  • Description of the grievance
  • Relevant dates
  • Supporting screenshots or documents, where appropriate
  • Details of any previous communication with ODELA
  • The resolution or action you are requesting

Providing complete information can help us review your grievance more efficiently.

Business Listing Grievances

For complaints involving a business listing, please provide:

  • Business name
  • ODELA listing URL
  • Your relationship with the business
  • Information you believe is incorrect or disputed
  • Supporting information, where available

ODELA may request additional verification before making material changes to a business listing.

Review-Related Grievances

If your grievance concerns a customer review, please identify the relevant business and review.

A review will not normally be removed simply because a business disagrees with a genuine negative opinion.

ODELA may review reported content against our Review Policy and Community Guidelines.

Privacy Grievances

For concerns involving personal information, please describe:

  • The information involved
  • Where it appears on ODELA
  • Why you believe there is a problem
  • The action you are requesting

You may also review our Privacy Policy and Data & Account Deletion page.

Intellectual Property Complaints

If your grievance involves copyrighted material, trademarks, or other intellectual property, provide enough information to identify:

  • The protected work or right
  • The allegedly infringing content
  • The relevant ODELA URL
  • Your relationship to the rights holder
  • Your contact information
  • Any supporting information reasonably required to review the complaint

Please also refer to our Copyright & Intellectual Property Policy and Copyright Infringement & Takedown Policy.

False or Misleading Complaints

Please submit grievances honestly and in good faith.

Do not knowingly submit:

  • False allegations
  • Fraudulent documents
  • Impersonation requests
  • Misleading ownership claims
  • Abusive or threatening communications

Misuse of the grievance process may result in appropriate restrictions.

Review of Your Grievance

After receiving a sufficiently complete grievance, ODELA may:

  1. Review the information provided.
  2. Request additional information where necessary.
  3. Examine relevant account, listing, or platform information.
  4. Contact relevant parties where appropriate.
  5. Take action in accordance with applicable ODELA policies and requirements.

The time required to resolve a grievance may vary depending on its nature and complexity.

Possible Actions

Depending on the circumstances, ODELA may:

  • Correct business information
  • Request additional verification
  • Review or remove content that violates applicable policies
  • Restrict an account or listing
  • Restore content where appropriate
  • Provide clarification
  • Take other reasonable action

Submitting a grievance does not guarantee that the requested action will be taken.

Grievance Contact

Grievances concerning ODELA may be submitted to:

Odela Technologies

Website: odela.in
Email: support@odela.in

Subject Line: ODELA Grievance – [Brief Description]

If you later appoint a dedicated Grievance Officer, the officer’s name, designation, and official contact details should be published in this section.

Important Security Notice

ODELA should never require you to provide your:

  • Password
  • OTP
  • UPI PIN
  • Debit or credit card PIN
  • Internet banking password

Do not include such credentials in a grievance submission.

Emergency or Law-Enforcement Matters

ODELA’s grievance process is not an emergency service.

If there is an immediate threat to life or safety, contact the appropriate emergency or law-enforcement authority.

Policy Updates

ODELA may update this Grievance Redressal process as our platform, operations, or applicable requirements evolve.

The latest version will be available on this page.