Frequently Asked Questions (FAQ)
Frequently Asked Questions
Find answers to common questions about using ODELA, business listings, accounts, reviews, reservations, membership plans, and other services.
General Questions
What is ODELA?
ODELA is a restaurant discovery and local food business directory platform operated by Odela Technologies.
It helps users discover restaurants, cafés, bakeries, cloud kitchens, and other eligible businesses while helping business owners improve their online presence.
Is ODELA free to use?
Customers can browse and discover businesses on ODELA without purchasing a membership.
Business owners may also have access to free listing options. Optional paid membership, advertising, featured listing, and promotional services may be available.
Where is ODELA available?
ODELA is being developed for users and businesses across India. Availability of listings and specific features may vary by location.
Account Questions
Do I need an account to browse ODELA?
Many areas of ODELA may be browsed without signing in. Certain features, such as submitting reviews, saving businesses, managing listings, or other account-based functions, may require you to sign in.
How do I create an account?
Select Sign In and choose the available registration option.
Provide the required information and complete the registration process.
I forgot my password. What should I do?
Use the password recovery option available from the ODELA Sign In screen.
Follow the instructions sent to your registered email address.
How do I delete my account?
Visit our Data & Account Deletion page for instructions on requesting deletion of your account and associated personal information, subject to applicable retention requirements.
Business Listing Questions
How do I add my restaurant or business?
Use the Post Free Your Business option and complete the business listing form.
Provide accurate information about your business before submitting the listing.
Is posting a business free?
ODELA may provide a free business listing option.
Optional premium memberships, featured placements, advertisements, and promotional services may also be available.
My business is already listed. Should I create another listing?
No.
If the existing listing represents your business, use the Claim Your Restaurant process instead of creating a duplicate.
How do I claim my business?
Find your business profile and use the available claim option, or follow the instructions on our Claim Your Restaurant page.
ODELA may verify your relationship with the business before providing management access.
Why does ODELA verify businesses?
Verification helps reduce fake listings, impersonation, unauthorized claims, and inaccurate business information.
Read our Business Verification page for more information.
Can I edit my business information?
Authorized business owners may be able to manage information through their ODELA account.
Available management features may include updating contact information, descriptions, photos, products, menus, services, opening hours, and other business details.
How long does business approval or verification take?
Processing time can vary depending on the listing and information provided.
Submitting complete and accurate information can help reduce delays.
Verified Business Questions
What does the Verified badge mean?
A Verified badge indicates that ODELA has completed an applicable verification process for the listing or its management.
It does not mean that ODELA guarantees or endorses every product, service, claim, or activity of the business.
Can verified status be removed?
Yes.
ODELA may review or remove verified status if business information changes, ownership changes, verification was obtained improperly, or the account no longer satisfies applicable requirements.
Reviews & Ratings
Who can submit a review?
Eligible ODELA users may submit reviews based on genuine experiences with businesses, subject to our Review Policy and Community Guidelines.
Can businesses remove negative reviews?
Businesses cannot remove genuine negative reviews simply because they disagree with them.
A review may be reported if it violates ODELA policies.
Can businesses pay for positive reviews?
No.
Fake, purchased, manipulated, or misleading reviews are prohibited.
How do I report an inappropriate review?
Use an available reporting feature or contact ODELA support with the business/listing URL and information about the review.
Business Photos & Information
Who provides business information on ODELA?
Information may be provided by business owners, authorized representatives, users, publicly available sources, or other legitimate sources.
What if business information is incorrect?
Please report incorrect information through ODELA support.
Include the business name, listing URL, incorrect information, and the correct information if known.
Are menu prices and opening hours guaranteed to be current?
No.
Businesses may change prices, products, menus, opening hours, availability, and other information.
For time-sensitive or important information, customers should confirm directly with the business.
Reservations & Bookings
Can I book a table through ODELA?
Some businesses may offer table reservation functionality through ODELA.
Availability depends on the individual business and the features currently supported.
Does submitting a booking request guarantee my table?
Not necessarily.
A booking should only be considered confirmed when the appropriate confirmation has been provided.
What should I do if I have a problem with a reservation?
Contact the restaurant directly where appropriate.
For platform-related issues, you may also contact ODELA support.
Contacting Businesses
Can I call a business from ODELA?
Where a valid phone number is available, the business profile may provide a Call option.
Can I contact a business through WhatsApp?
Where a valid WhatsApp number has been provided, ODELA may display a WhatsApp option.
Can I get directions to the business?
Business profiles may include an address and map/location information where available.
Save & Share
Can I save businesses?
Where the Save feature is available, signed-in users may save or favourite businesses for easier access later.
Can I share a business listing?
Yes. Where available, use the Share option on the business profile to share its ODELA listing link.
Membership Plans
Does ODELA offer paid business plans?
ODELA may offer optional paid membership plans with additional business features or visibility.
Visit Membership Plans for currently available options.
Does a paid membership guarantee customers?
No.
A paid membership does not guarantee leads, calls, reservations, customers, sales, positive reviews, revenue, or a specific search position.
Can I cancel a paid service?
Cancellation and refund eligibility depends on the service purchased and applicable terms.
Please review our Refund & Cancellation Policy.
Advertising
Can I advertise my restaurant on ODELA?
Eligible businesses may have access to advertising, featured listing, sponsored placement, or other promotional opportunities.
Visit Advertise With Us for more information.
Does advertising affect customer reviews?
No.
Purchasing advertising does not give a business control over genuine customer ratings or reviews.
Privacy & Security
How does ODELA use my information?
Please review our Privacy Policy for information about how personal data may be collected, used, stored, and protected.
Will ODELA ask for my OTP or banking PIN?
ODELA should never require your banking password, card PIN, UPI PIN, or OTP to verify a business listing.
Never share sensitive authentication credentials with anyone.
Complaints & Support
How can I contact ODELA?
Visit our Contact Us or Support Center page.
Email: support@odela.in
How do I submit a formal complaint?
Visit our Grievance Redressal page for information about submitting a grievance or requesting escalation.
Where can I report policy violations?
Contact ODELA support with sufficient information to identify the listing, account, review, advertisement, or other content involved.
Still Have Questions?
If your question is not answered here, visit the ODELA Support Center or contact us.
Odela Technologies
Website: odela.in
Email: support@odela.in
