Refund & Cancellation Policy
Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy explains the conditions applicable to cancellations and refund requests for eligible paid services purchased directly from ODELA, operated by Odela Technologies.
Please read this policy before purchasing a membership, advertising service, featured listing, promotional service, or any other paid ODELA service.
2. Services Covered
This policy may apply to payments made directly to ODELA for services such as:
- Paid membership plans
- Featured business listings
- Sponsored listings
- Advertising campaigns
- Promotional placements
- Premium business features
- Other paid digital services offered directly by ODELA
Different or additional terms may be displayed at the time of purchase for a specific service.
3. Free Business Listings
ODELA may provide eligible businesses with a free listing option.
Because no payment is charged for a free listing, no monetary refund applies to free listing services.
4. Review Before Payment
Before completing a payment, please review:
- Service or plan selected
- Price
- Features included
- Validity period
- Advertising duration, where applicable
- Applicable taxes
- Other material conditions
If you have questions about a service, please contact ODELA before making payment.
5. Cancellation Before Activation
If you purchase an eligible paid service and request cancellation before the service has been activated, published, scheduled, or otherwise begun, you may contact ODELA to request cancellation.
Refund eligibility will depend on the circumstances, payment status, and nature of the purchased service.
6. Cancellation After Activation
Digital services may begin shortly after payment.
Once a membership, featured listing, advertisement, promotional placement, or other digital service has been activated or materially delivered, cancellation may not automatically qualify for a full refund.
ODELA will review eligible requests according to the service purchased and applicable requirements.
7. Membership Cancellation
You may request cancellation of a paid ODELA membership.
Cancellation generally prevents future continuation or renewal where applicable but does not necessarily create a refund for a membership period that has already started.
Premium features may remain available until the end of the paid validity period unless otherwise specified.
8. Advertising Campaign Cancellation
For advertising or sponsored campaigns:
- Cancellation before campaign activation may be eligible for review.
- Once advertising has started, charges relating to services already delivered may be non-refundable.
- If only part of a prepaid campaign has been delivered, any refund or credit for the unused portion will depend on the applicable campaign terms and circumstances.
Custom advertising campaigns may have separate cancellation terms communicated before confirmation.
9. Featured Listing Cancellation
Once a paid featured listing has been activated and displayed, the applicable fee may be non-refundable for the period already delivered.
If ODELA is unable to provide the purchased featured service due to an issue attributable to ODELA, we may consider an appropriate refund, credit, extension, or alternative resolution.
10. Duplicate Payments
If you are charged more than once for the same ODELA transaction due to a verified technical or payment-processing error, please contact us.
After verification, an eligible duplicate payment may be refunded.
Please provide:
- Transaction ID
- Payment date
- Amount
- Registered email or phone number
- Relevant screenshot or payment receipt
11. Payment Debited but Service Not Activated
If payment has been successfully debited but the purchased ODELA service has not been activated, contact our support team before making another payment.
Please provide the relevant transaction details so that we can verify the payment.
Depending on the result, we may activate the purchased service or process an appropriate refund where applicable.
12. Failed or Pending Payments
A failed or pending transaction does not necessarily mean ODELA has received the payment.
Banks, UPI providers, card networks, or payment gateways may automatically reverse unsuccessful transactions.
Processing times for such reversals are generally controlled by the relevant payment provider or financial institution.
13. Refunds for Technical Problems
A temporary technical issue does not automatically qualify for a refund.
If a significant technical problem attributable to ODELA prevents delivery of a paid service for a substantial period, we may consider an appropriate:
- Service extension
- Credit
- Replacement service
- Partial refund
- Full refund
depending on the circumstances.
14. No Refund Based Solely on Business Performance
Membership, advertising, or promotional fees are not refundable merely because a business did not receive the expected:
- Leads
- Calls
- Messages
- Website visits
- Reservations
- Customers
- Sales
- Revenue
- Reviews
- Search position
- Business growth
ODELA does not guarantee specific commercial results from paid promotional services.
15. Policy Violations
If an account, listing, advertisement, or service is suspended or removed because the purchaser violated ODELA policies, applicable law, or the terms of the purchased service, the user may not be entitled to a refund for services already delivered.
Any refund decision will depend on applicable law and the circumstances.
16. Business Closure
Closing, transferring, or discontinuing a business does not automatically create entitlement to a refund for an already activated membership or promotional service.
Please contact ODELA if business ownership changes and you need assistance with the listing.
17. Change of Mind
Because many ODELA paid services are digital and may be activated quickly, a change of mind after activation does not automatically qualify for a refund.
Contact us promptly if you purchased a service by mistake.
18. Promotional or Discounted Purchases
Refunds for discounted or promotional purchases, where eligible, will generally be based on the amount actually paid rather than the original undiscounted price.
19. How to Request a Refund
To request a refund or cancellation, email:
Use the subject:
ODELA Refund Request – [Transaction ID]
Please include:
- Full name
- Registered email address
- Registered phone number, where applicable
- Business name, if relevant
- Service or membership purchased
- Amount paid
- Payment date
- Transaction or payment reference
- Reason for requesting the refund
- Supporting screenshot or receipt where helpful
Do not send your card PIN, UPI PIN, OTP, internet-banking password, or other sensitive authentication credentials.
20. Refund Review
Submitting a refund request does not automatically mean that a refund will be approved.
ODELA may review:
- Payment status
- Service purchased
- Activation status
- Services already delivered
- Reason for cancellation
- Applicable purchase terms
- Relevant ODELA policies
- Other relevant circumstances
We may request additional information if required to investigate the request.
21. Approved Refunds
Where a refund is approved, we will normally attempt to return the eligible amount through an appropriate payment method, which may include the original payment channel where supported.
Actual credit time after processing may depend on the bank, UPI provider, card network, payment gateway, or other financial institution involved.
22. Payment Gateway Charges and Taxes
Where permitted by applicable law and disclosed terms, certain payment-processing charges, taxes, or amounts relating to services already delivered may be treated according to the circumstances of the transaction.
Any legally required refund or tax treatment will be handled according to applicable requirements.
23. Third-Party Purchases
This policy applies primarily to eligible services purchased directly from ODELA.
Payments made directly to an independent restaurant, business, third-party booking provider, payment service, or other external service are generally governed by that provider’s own refund and cancellation terms.
ODELA cannot automatically issue refunds for money it did not collect.
24. Restaurant Reservations
Unless ODELA directly collects payment for a reservation, cancellation charges, advance payments, refunds, or no-show policies relating to a restaurant reservation are generally determined by the restaurant or applicable booking provider.
Users should review any reservation-specific terms before confirming a booking.
25. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove or restrict mandatory rights or remedies available under applicable Indian consumer law.
Where applicable law provides rights beyond this policy, those legal requirements will apply.
26. Changes to This Policy
ODELA may update this Refund & Cancellation Policy as our services, payment methods, business practices, or applicable requirements change.
The latest version will be published on this page.
27. Contact Us
For payment, cancellation, or refund-related questions, contact:
Odela Technologies
Website: odela.in
Email: support@odela.in
For formal complaints or unresolved matters, please refer to our Grievance Redressal page.
